Hello! I'm Aleja
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I'm a proactive person, with the desire to acquire new experiences and through this greater knowledge
I have high initiative and creativity, I learn easily, also I have work team capability, cooperating or leadership and thus perform excellent team relationships
I'm experienced in hotel customer service and guest care, customer service team management, fintech product development in Colombia, documental management, and auditing in quality standards and KPIs also a team leader
Maria Alejandra Forero Pedraza
Bachelor´s Degree in Hospitality and Tourism Management
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Address:
Bogotá- Colombia
WORK EXPERIENCE
2020-Present
Customer Service
Leader
Holacredy - Rush Global Colombias SAS
Team Leader, Customer care management, Product development
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Immediate boss: Kevin Swan Z.
(+86). 13924651762
2018-2020
Front desk agent
DoubleTree By Hilton Bogotá Salitre AR
Guest Care service, front desk and concierge processes
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Immediate boss: Angelica Becerra
(+571). 747 7333
2017-2018
Front desk agent
GHL Hotel Bioxury (Bogotá)
Guest service, cash management and front desk processes
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Immediate boss: Viviana Moncada.
(+571). 744 2800
2015-2017
Reservation's coordinator/ Receptionist
2012-2015
Receptionist//
Front desk team coordination
Celebrities Suites Hotel by Blue Doors (Bogotá)
Bookings management and control of reservations both corporate and those coming from OTAs and GDS, occupancy and availability control and weekend shift support** Guest service, cash management, night auditor shifts, reception and concierge processes**
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Immediate boss: Edgar Quintero.
(+571). 6011414
Santa Bárbara Real Hotel (Bogotá)
Customer care, cash management, night audit, coordination of schedules, group coordinator, additional knowledge in management systems and reservations management
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Immediatly boss: Miguel Gómez Ramírez
+571 6290944 Ext. 2
2009-2012
Entertainer/ Dancer
Centro de Vacaciones Cafam (Melgar, Tolima)
Performing aerobic, and recreational activities for all types of audiences according to programming, attendance at events, group coordination, dancer
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Immediate boss: José Hernández
+571 3077011 Ext. Recreation department
EDUCATION
2015-2020
BACHELOR'S DEGREE IN HOSPITALITY AND TOURISM MANAGEMENT
BY PROPAEDEUTIC CYCLES
University
Also Technician Hospitality and Tourism and hotels operations
Fundación universitaria los libertadores, (FULL)
Bogotá, Colombia
2019
MANAGEMENT SKILLS DIPLOMA
Graduate
Soft Skills, emotional intelligence leadership, teamwork
Instituto de Estudios Psicologicos ISEP
Madrid, España
2010-2013
PROFESSIONAL TECHNICIAN IN TOURIST OPERATION AND HOSPITALITY.
College
Fundación De Educación Superior INSUTEC. (Fund. Nuevo Horizonte
Bogotá, Colombia
2004-2008
Colegio de Bachillerato Patria
Liceo del Ejercito
HIGH SCHOOL
I participated on the track and field team, I run and won the silver medal on a long-distance road on 5000mt, and I also it was participating in a folkloric dance team.
Hobbies
SKILLS
PMS OPERA - Advanced
English- B2
Empowerment- Proficient
Microsoft Office
Spanish - Mother Tongue
Work group - Advanced
EXPERTISE
MY FAMILY
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The most important social circle, that we have to do in our lives
I BELIEVE IN THE IMPORTANCE OF OUR SPIRIT IN OUR LIVES
SPORTS
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I like riding a bike and sports such as torrentism, rappelling, canopy
